I have been working in social services for about 14 years now, the last 10 of which have been spent working with families living in crisis and/or poverty. I've delivered Christmas gifts to all kinds of families in all kinds of situations and in all kinds of places. I've taken gifts to women seeking the protection of the domestic abuse shelter. I spent many afternoons supervising Christmas visitation between parents and their foster-cared-for children in a visit building that was not much more than a suped-up garage with carpeting, a couple of couches, a table and a microwave. I've dropped off gifts to trailer parks, hotel rooms and subsidized housing developments. I've smashed gifts between screen doors, tucked them under porch furniture, left them with the neighbors. I've watched parents let their children open the gifts right in front of me and wondered what they were going to do on Christmas morning. I've also watched parents cry with joy because their children won't have to wake up to an empty living room on Christmas morning. The specifics change, but it seems like every year, the basis is the same, and I always leave the homes of the families I serve with my heart feeling a little less than all-aglow.
I said in a previous blog that the inflated warm-heartedness of this season bothers me a little. I lied. It bothers me a lot. Don't get me wrong, I think the feel-good stories of people helping others are great. I love them. Chances are I probably cried watching that you video posted to Facebook earlier this week. It's just that these stories are often little more than band aids in a very wounded society. We don't often see the follow-up to those videos - what happens years down the line, if people are continuing to overcome and succeed, or if they have fallen back into the grip of whatever ailed them - drugs, alcohol, poverty, or whatever other struggle they may be facing.
When social workers say that there's little pay in human services, but that there are likewise great rewards, they speak the truth. Sometimes I get to see people rise above major hurdles and do remarkable things with their lives. Sometimes I'm even lucky enough to know that I was an influential part of their success. I have a few stories like that. One family I worked with for several years was able to buy a house and move out of a terrible neighborhood into a really nice area. On the last visit I had with the family, the mom proudly took me on a tour through her new home. I will never forget her excitement that day, and how excited I was for her. As I stood at my car door, about to leave, I said, "Congratulations again, guys. You have accomplished so much." The dad looked at me and said, "We couldn't have done it without your support. You encouraged us and gave us the information we needed to make it happen. Thank you." I cried as I drove back to work - joyful tears because I knew in my heart that this particular family was secure. Those are the big rewards, and when they happen, they're absolutely amazing, but they're unfortunately not the norm. More often than not, social work provides us with glimpses of hope followed by repeated set-backs. What we see and do on a routine basis isn't the material of Facebook videos. It's real life, real struggles, real people, real heartache.
Every year, the Olive Garden in Altoona kindly puts up a tree with 200 names of our Head Start kids and their Christmas wishes. They are the sweetest people - the Olive Garden workers. As the gifts come back to them, they stack them neatly into boxes. They have helped me load the car with toys for our pre-schoolers in sub-zero weather, in rain, snow and sleet, and I have never once heard a grumble. I take the gifts back to our center and the case managers and I sort and deliver them to their rightful owners. It can be a very uplifting experience. It's wonderful to see the generosity of the public coming through for our children. Knowing that I have helped to provide a Christmas to families who otherwise would have very little is gratifying. I'm happy to do it. In fact, I would do it without pay if I needed to, and I'd bet my last dollar that most of my staff would do the same - because this job isn't about a pay check. In fact, it has very little to do with the money. We do these things because we truly love our families. We love the kiddos, and we root for the parents every day. But it's that love and genuine encouragement of our families that makes our job just as heartbreaking as it is heartwarming.
A few years ago, I dropped off a huge bag of gifts to a mother on my case load. I didn't buy the gifts. I merely delivered them. Some anonymous donor in the community bought her little one a beautifully girly bed set - comforter, pillows, sheets, matching curtains and a little throw rug. They tucked it all inside an awesome red velvet bag, just like Santa would carry and then threw in a few wrapped boxes of toys and clothes just for the heck of it. When I gave the presents to this mom, she wept. I can still see us standing in her doorway, going through the gifts gently enough not to disturb the wrapping, but enough to satisfy our curiosity. She exclaimed joyful cries with each discovery, as if she herself were receiving the gift of a lifetime. It was wonderful to see someone so grateful. I felt privileged to be the one to make that delivery and spend those moments of joy with her. That scene could have easily been on a Facebook video. She was so happy, and I was happy for her. When I was about 2 miles into my drive back to work, I wept too, but for a different reason.
I frequently try to put myself in the position of the parents I am working with. I think it helps me to be less judgmental, to understand their motivations a little better, to keep my own values and upbringing from shadowing my expectations of others. Sometimes I am better at it than others, and some days it is helpful, sometimes not. That day I had a very hard time coming to any solid conclusions. I thought over and over about how would it feel to be that mom - to know that I was not able to provide the most basic needs for my children (these gifts, remember, were clothes and bedding, not an iPad or an XBox), to have been worried that my little girl would wake up to nothing under the tree and lose the illusion of Christmas magic at 4 years of age, to be so relieved to know that we had been taken care of by some generous soul for one more Christmas. Would I feel grateful and joyous or would I feel sad and deflated? Would I (with my personal upbringing and belief system) be able to accept the gifts of others like she had? I don't know. Believe me, I am not placing judgement on anyone who gets Christmas assistance - not by a long shot. I'm just saying that having been in a position (somewhat) to help others most of my life, I don't know that I personally would be able to take gifts from someone else. But maybe I would for the sake of my kids. That's the point - I don't know. I don't know what it's like to be in the position of 95% of the families we serve, and for that I am simultaneously grateful for my own blessings and heartbroken for their struggles.
This year, I took Andrew with me while I delivered a few gifts. I shouldn't really have had him with me, but it's the way things worked. I could tell by the expression on his face, and the lack of words from his mouth that he was unsure of the situations we were in. While I don't want to scare him, I also think it's good for my boys to see that not everyone lives a life as "easy" as we do. I can talk until I'm blue in the face, but until they see it first hand, it's just words. Likewise, I want him to see the ease with which I carry myself in different situations. I have a lot of deficits, but I will say that one of my strengths is the ability to adapt to the environment I am in. I can talk with big words to my college professor friends, and I can laugh loudly and swear like a sailor with more colorful folk. What I really want my children to see, however - what is much more important than the ability to modify terminology and methods of communication - is that I (try to) treat all people with the same courtesies. I want them to see that everyone deserves respect and dignity, whether they are family, friends, neighbors or Joe the homeless man in a box downtown.
No, I never felt good delivering a garbage bag full of gifts to the shelter. It didn't make me feel good to supervise a 2 hour Christmas visitation either. But I guess it's better than nothing. I can take some comfort knowing that I did as much as I could. At least I know that the parents have gifts for their kiddos on Christmas morning, that they will squeak by with at least one more year of believing in Christmas magic. And I was able to give some families a few hours of together time when they otherwise wouldn't have seen each other at all. There are a lot of questions and a lot of dilemmas that have no good solution, and the older I get, the greater my awareness of these struggles is. I don't have the answers. Much like those videos on Facebook, most times all I can give is a band-aid and a prayer and hope that it holds tight until the next dam opens.
What I do know is that I am grateful for what I have, and for what I take for granted way too often. Each year on Christmas morning, I have a least one moment when I look out over the chaos of paper and toys at my family - my sisters, my brother-in-laws, my nieces, my parents, my husband and my own children (yes, we all open gifts together before the sun comes up) - and I think not only about how blessed we are, but also about the family who is opening gifts at a homeless shelter, or about the family whose children are in foster care. I'm simultaneously sad for those who have less, and grateful for what is under my roof. This year, as we celebrate another Christmas together - another Christmas with my dad, and with him healthy enough to make dinner for us on Christmas Eve and Dutch Babies for us on Christmas morning, another Christmas with all 4 grandchildren opening gifts under one roof, with a 13 foot Christmas tree, hot coffee in our cups and love in our hearts (and maybe a few curse words in our heads as we tackle "some assembly required"), I will celebrate the greatest gift that I have been given - having had the sheer luck of being born into a large and supportive family, and the love and joy that abounds.
No matter what this Christmas may hold for you, I hope that you are blessed with warmth and joy of those you love, that your bellies are full, that your house is as warm as your heart. I hope that you are able to look through your exhaustion, beyond your annoying intoxicated and over-bearing Aunt Rita, and past the frustration of "some assembly required" to see the bigger picture. It doesn't matter what's under the tree or where we gather. It only matters that we are grateful and that we love one another. Merry Christmas from our house to yours! God Bless!