I would thank you from the bottom of my heart, but for you my heart has no bottom.
- Author Unknown
When I first graduated from college, I worked briefly for AT&T Wireless Services as a customer care representative. Although it was the best paying job I ever had, I hated every minute of it. It was nothing but constant negativity. People would call, frustrated with their cell phones, frustrated with service, frustrated with their bills and would unleash all of those frustrations on me and the other representatives. I would never have been rude to a customer service rep before I worked at AT&T, but after working there, I am even more aware of my tone and wording, even when the company is in the wrong. The representatives are just trying to make a living. But I didn't intend to write about AT&T. That, thankfully, was a short lived phase of my life.
One day, I quit my job at AT&T on a whim with no safety net, which is very out of character for me. It was just that bad. Not knowing what to do with myself, and needing a pay check, I started working for a temp agency that contracted to providers of care for adults with mental health and mental retardation diagnoses. I worked in a few group homes and then found myself at Allegheny East. I will never forget the first day I worked there. I was in the conference room reading over some of the company rules and regulations and I could hear the clients in the hallway singing, "Who let the dogs out."
The director asked me to help in the Pre-Vocational area for the first week. Marsha, the program specialist is someone who draws you in immediately and takes you under her wing. After a few days, the director asked me if I would be interested in a full time position with the agency. Not wanting to commit myself to something that I would not be able to follow through with, I told her that I wanted a little time to see how much I liked it. I will never forget her telling me that it was fine to take my time, but that she was sure that "these guys will grab you by the heartstrings." She was so right. Even now, almost 12 years after starting there, and nearly 9 years after leaving, I still hold both the clients and the staff dear. I think often about the people I met. It was a job which could bring incredible stress, but not a day went by without genuine laughter and excitement. I would not have left there, had my life circumstances not necessitated it. I truly loved that job. I worked with the most sincere people - the staff, the clients, the parents of the clients, and I am forever grateful for my experiences at Allegheny East.
How about the van story? I know I shared this story before on the blog, but it's been a while, and it's a story worth repeating. It's a great example of how much people loved me, and how not to take yourself too seriously. Actually, I think all of my stories from Allegheny East are stories about how not to take yourself too seriously! If nothing else, they helped make me into a good sport!
So, the van. Well, one day I took several of the clients along with several staff on a picnic lunch. The agency had two buses, which were about the size of Access vans. That day, we all climbed into the big brown van, which was the color of rust and drove at about 25 mph at top speed, a very attractive vehicle that we endearingly referred to as "the commune bus." I hadn't brought a lunch with me, so I needed to stop and grab something on the way to the park (we were really not allowed to do that, by the way, but who was going to find out, right?). So as I was considering my lunch, I realized that I didn't have any money and would need to stop by an ATM before getting lunch. (Now, I don't recall any specific prohibitions against using MAC machines, but I'm guessing that is also frowned upon when on company time.) Well, I drove the van to what was then Melon bank and I looked at the space for the drive through ATM. I have very poor eyesight, for those of you who don't already know. I don't use my right eye, and my depth perception is significantly compromised because of it. This physical limitation does nothing to add to my already seriously lacking driving skills. I realized that I wasn't going to fit through the ATM lane, so I thought I would just park the van in the drive through lane that wasn't in use and walk over to the ATM. That would have been a great idea, if I had correctly gauged the height of the bus versus the height of the drive through roof. It didn't fit, but I didn't figure that out until I had already rammed the bus into the drive through. As I sat there, stunned that I had just run into a bank, quite literally, the teller behind the glass glared and yelled something at me insinuating that I better not try to get away. Um, I'm stupid sometimes, but not that stupid. I just crashed a gigantic brown bus that couldn't outrun a turtle into Melon bank. Trying to get away was the last thing on my mind.
After I took care of what I needed to do at the bank, I called my supervisor back at the center and told him that I had just run into the bank. He said, "Um...OK?" "No," I said, "I literally ran into the bank. With the brown bus. Full of guys, and several staff. Please don't kill me." He didn't kill me. In fact, he was super nice about it. He & I had to fill out 12 reportable incidences because of that little err in judgement (and no, we didn't get to go on our picnic). A few days later, I came to work and found a little box on my desk that had "Rebuild Melon Bank Fund" written on it. He told staff that I was going to have to pay for the damage myself and that they should start donating their spare change to me as a courtesy! He was kidding, thank goodness. And I was grateful for the good nature of the entire company!
Gosh, I have so many stories from my time there, I don't even know how to narrow them down. I've actually been thinking and thinking and thinking about this blog entry since I started my gratitude posts at the beginning of the month. These women and those times are truly in the foreground of my mind, and I don't think I could ever adequately express the gratitude I have for them. We had so much fun. We did so many cool things. We took the guys bowling, swimming, and berry picking. I loved going on hikes with Donna, and baking with Norma. Even things as simple as taking a few of the clients grocery shopping was fun. I loved all of the clients, but a few of them were extra special to me - D, who loved his pie and camping; K, who said exactly what was on her mind whenever she wanted; M, who loved everyone and everything; R, who stole so many cups of coffee and soda it's surprising he ever slept; R, who couldn't talk, but could light up a room with the smile behind his eyes; B who rummaged through my desk every day while signing to himself, "no, no,no." I could go on and on. The director was right, they truly did grab me by the heartstrings, and some of them, across the years, the miles and even in death, are still holding tight.
Everyone was also so supportive when I was going through my divorce. I was working at Allegheny East when my husband left. I was 5 months pregnant and alone. They helped me make it through the winter, and then in the spring, they threw me a huge baby shower. Marsha coordinated with my mom, who made me a quilt that everyone signed. When I left, my heart broke. It ached for the guys, the staff, everything. Even though there are many things about my job that I love right now, I often long for the closeness that we had at Allegheny East. It wasn't perfect by any means, but it was perfect for me at that time in my life.
I have kept in touch with many of the people. Most of them I see only once a year, or only have contact through email or phone. But three of them, Marsha, Norma and Donna have stayed in more regular contact. We make it a point to get together at least twice a year, and we try to email and phone (at least somewhat) regularly. It's not uncommon for us to lose 6 hours when we are together and feel like the day just began. I miss them all the time, and I cherish the time that we have together. I have a photo of us in my office, directly above my desk, so that when I feel that old nostalgia creeping in, I can look up and be reminded of three women who have made an enormous difference in my life. These are women for whom my heart has no boundaries. I am a better person because of their friendship and for that I give them a heartfelt "thank you."
The whole gang, December 2009
My best gals, Marsha, me, Norma & Donna
Care to share any stories, girls? I know you've got an arsenal!